Terms of Service
To make an order, please contact us via our contact page and send your order request, or utilize the order online feature. Please allow us time to reply with a confirmation for orders that are not placed online. Please note, we are a small business and orders are subject to availability. Our products are made to order. To secure your confirmed order, we require full payment for platters and boxes. For grazing tables, we require a 50% deposit with full payment due within 1 week of the scheduled event delivery. We do not hold dates as we work on a first-come, first-served policy. For urgent matters, please contact us via the chat section of our website or email email@example.com
We request at least 24 hours notice for platters/boxes and 14 days for larger grazing tables. If you need something sooner, please ask. If we can accommodate you, we will let you know. We are all human and sometimes a last-minute need or urgency comes up. We will happy to do our best.
DELIVERY AND COLLECTION
For collections, we have two locations- Our 412 Travis Street location is our pick up location, we also have a commercial kitchen that is located at:
The Acadiana Food Hub in Lafayette. By appointment only. We do not set or maintain business hours at this commercial kitchen, as we may be out on delivery or preparing an event.
We are closed on Sundays. If you are in need of an event on a Sunday - please message us within 14 days of the event to speak about this. No Sunday events will be planned last minute, as we have to make alternate plans for our family to attend Church on this day.
Delivery/collection of boxes/platters hours are 10am to 4:30pm. Delivery or collection outside of these hours will be subject to a 10% surcharge. If you need an earlier delivery time, please contact us. We can deliver as early as 7 am and as late as 6:30 pm.
FOOD & PRODUCE
Please be aware all menu items are a mix of high-quality artisan and/or imported cheeses, charcuterie, dips, gourmet crackers, nuts, dark chocolate, fresh fruit, dried fruit, olives, and condiments. This is subject to availability and what is in season.
It is your responsibility to inform us well in advance of any dietary requirements. While we make every effort to accommodate such requirements, this may not always be possible. Pricing may also vary.
It is also your responsibility to inform us of any food allergies or intolerances well in advance. Our platters are not prepared in an allergen-free environment. While we may be able to label items containing possible allergens ahead of time on request, there is a risk of cross-contamination. Anyone with a food allergy should refrain from consuming our products.
Our staff has met all current Food Safety Certifications, hygiene and handling requirements from the Louisiana Board of Health: All food should be consumed within 1 hour of delivery if left unrefrigerated or within 3 hours of delivery if refrigerated, after which Nosh Lafayette will not be accountable for the freshness of the food. Nosh Lafayette is not responsible for the removal and disposal of food waste post-event.
CANCELLATIONS & SURCHARGES
Surcharges may apply on public holidays and outside of business hours from 10.00 am to 6.30 pm.
We do not offer refunds, however, we do allow date changes if notified 1 week or more in advance. For cancellations, any deposit will be forfeited.
For venue setups with inventory, an inventory form must be signed by the client when we have completed delivery and setup on completion of the job. Any items lost or damaged for reasons not attributable to Nosh Lafayette, its staff after the inventory form has been signed items post-event will incur a charge at retail value. All boards, serving equipment, and props are for hire only and must be returned within 48 hours.
A suitable table must be provided at the venue with a full table cloth and table skirt set up. The table size will be determined at event planning meetings and scheduling. Grazing tables must be set up indoors in an air-conditioned space, away from direct sunlight. Due to the climate in Louisiana and for food safety reasons, Nosh Lafayette advises against setting up a grazing table outdoors. Sometimes circumstances can allow for this. Please let us know during the order process.
Nosh Lafayette will not be liable for any circumstances, costs, liabilities or claims arising out of a failure to adhere to the table requirements.
GRAZING TABLE SERVICE
Please allow between 1 - 3 hours for us to set up, depending on the size and requirements of your grazing table. Should a take down service be required, please allow approximately 1 hour to tidy, clean and clear.
Our catering is self-service only. If you require staff during your event to help pick-up or keep the table tidy, please let us know and we will quote accordingly. Nosh Lafayette does not supply plates, cutlery or napkins. Disposable wooden plates, cutlery, and paper napkins can be supplied at an additional cost.
An additional surcharge from $150 is applied for grazing table setup/take down between the hours of 7 pm and 9 am.
The hiring of theme-appropriate props outside of what we have in stock can be included and added to your quote upon request and subject to availability.
LIMITATION OF LIABILITY
The limitations on liability set out below will not apply to any claim which is the consequence of fraud, dishonesty, willful concealment, wilful misrepresentation or gross negligence by or on behalf of Nosh Lafayette.
Nosh Lafayette will under no circumstances whatsoever be liable to you in contract, tort (including negligence), breach of statutory duty, or otherwise, for any special, indirect or consequential losses arising out of this Agreement.
To the extent permitted by law, you acknowledge that Nosh Lafayette's maximum aggregate liability to you, whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to the aggregate value of the invoice issued to the customer by Nosh Lafayette under this Agreement.
Nosh Lafayette will not be liable for failures or delays in performing its obligations hereunder arising from any cause beyond its reasonable control, including without limitation, acts of God, acts of civil or military authority, fires, strikes, lockouts or labor disputes, epidemics, governmental restrictions, wars, terrorist acts, riots, earthquakes, hurricanes, storms, typhoons, floods and breakdowns in electronic and computer information and communications systems.
TERMS ARE SUBJECT TO CHANGE
Terms are subject to change without notice.
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